Last Updated: [ADD PUBLICATION DATE]
At Occult Science Spiritual Hub, customer satisfaction matters to us. If you receive a damaged, defective, or incorrect product, please contact us so we can review the issue.
1. Request Window
Please raise a return or exchange request within 4 calendar days of receiving the order. Your supplied draft said “3–4 days”; this has been standardised to 4 calendar days for clarity and must be confirmed before publication. Nothing in this policy limits any right or remedy that must be provided under applicable law.
2. Eligibility
A product may be eligible for return or exchange where
It arrives damaged or defective.
The wrong product has been delivered.
The product differs significantly from the product ordered.
Where appropriate, the product should be unused, with original packaging, tags, accessories, and proof of purchase. These conditions will not override remedies required by applicable law.
3. Items with Special Conditions
Items that have been used, altered, or damaged after delivery due to customer handling; items missing packaging or accessories; personalised, customised, or made-to-order products; and products clearly marked as non-returnable may have special restrictions, subject to applicable law. Any restriction must be disclosed before purchase and cannot remove legally required remedies for defective, damaged, misdescribed, or incorrectly supplied goods.
4. Damaged, Defective, or Incorrect Products
Contact us within the request window and provide
Order number.
Description of the issue.
Clear photographs or video of the product.
Photographs of the packaging, where applicable.
Our team will review the request and explain the next steps.
5. Refunds
Refunds are considered after a request has been reviewed and approved. Approved prepaid-order refunds will generally be sent to the original payment method where possible. For COD orders, an alternative method may be arranged after verification and confirmation with the customer. Never share an OTP, UPI PIN, card PIN, or banking password to receive a refund.
Refunds are generally processed within 5–7 business days after approval, subject to applicable statutory deadlines. The time for the funds to appear in an account may depend on the bank or payment provider.
6. Exchanges
Exchanges are subject to review and stock availability. If the same product is unavailable, we will discuss an appropriate alternative resolution, including any refund required by law.
7. Return Shipping
For approved requests involving damaged, defective, or incorrect products, our support team will communicate the return or replacement shipping arrangements. For other approved requests, shipping costs will be handled according to the disclosed terms and applicable law.
8. Order Cancellation
Cancellation requests should be submitted as soon as possible. Orders already dispatched may not be cancellable through the standard process. Please see our Order Cancellation Policy.
9. How to Request
Email rameshtradersatoz@gmail.com or call/WhatsApp +91 98390115533. Include your order number, the reason for the request, and supporting photographs where relevant. Please wait for instructions before sending an item back.
10. Contact
Occult Science Spiritual Hub
Preeti Nagar, Anna Market, Lucknow, Uttar Pradesh, PIN 226020, India
Email: rameshtradersatoz@gmail.com
Phone / WhatsApp: +91 98390115533
Support Hours: 10:00 AM–9:00 PM [CONFIRM DAYS OF OPERATION]